Context & Objective

The client needed a mobile-first solution that allowed machine workers to report technical incidents quickly and efficiently while operating industrial equipment.

The goal was to ensure:

• Faster internal response times
• Accurate reporting for incident tracking and cost calculation
• A simple and intuitive interface that worked in noisy, time-sensitive environments

The app needed to be accessible directly on-site, requiring minimal steps and cognitive load for end users in demanding settings.

My Role

• Lead UX & UI Designer
• Designed wireframes and flow logic
• Delivered a full custom mobile UI tailored to factory conditions
• Focused on usability, clarity, and speed of interaction

User Research

While this project had limited direct user access, I based the design on:

• Interviews and requirements gathered from internal stakeholders
• Workflow documentation and existing manual reporting processes
• Environmental constraints (e.g. use with gloves, noise, urgency)
• UX heuristics for low-distraction UI in high-pressure environments

Personas & Journeys

Primary persona:

• Machine Worker
• Needs to report issues quickly and with minimal effort
• Often under time pressure
• May be operating machines at the same time
• May have limited familiarity with tech or apps

User journey:

Notices an issue → Opens app → Selects issue type → Adds short description/photo → Submits

Design Solution

PThe final mobile app design included:

• High-contrast visuals for visibility in industrial environments
• Simple iconography and terminology adapted to the workers' domain
• Step-by-step flow with only essential input fields
• Option to auto-log time and machine ID where applicable
• Confirmation screen with issue summary and escalation logic

The UI was intentionally clean and robust — reducing visual noise while guiding the user through the task.

Outcome & Learnings

• Delivered a functional and scalable mobile app design for field use
• Provided clear reporting flows that improved internal response processes
• Enabled faster cost estimation based on real-time issue tracking
• Reinforced the importance of designing for constrained environments, where speed and clarity outweigh visual complexity

When designing for frontline users, empathy and simplicity are the most powerful tools.

Tools Used

• Figma – Wireframes, app design, interactive flow
• Miro – Ideation and stakeholder mapping